Refund Policy
If a preset pack doesn't work for you, you can get a full refund within 14 days of purchase.
How to request a refund
Email [email protected] with your order number (it starts with ord_ and is shown on your order page and in the app). Refunds are handled by us, the seller (Ariyan, Estonia).
Card payments
Card refunds are automatic: we refund the full amount through Stripe, our payment processor, straight back to the card or wallet you paid with (Apple Pay, Google Pay or Link included). You don't need to send any bank details. We issue it within 14 days of your request, usually the same day; your bank may take 5–10 business days to show it.
Crypto payments
Crypto refunds are sent by hand, in the same coin, to an address you give us, for the amount we received minus the network fee of the refund, within 14 days of your request.
After a refund
The refunded pack is removed from your account. If you open a dispute (chargeback) with your bank instead, the pack is removed while the dispute is open.
Support payments
Support payments (“Support Madame AI”) are voluntary payments for our free content, not charitable gifts, and not tax-deductible. They are refundable in full within 14 days: email [email protected] with your order ID or the time of the payment. A refund or dispute lowers your supporter total, and with it your badge.
After 14 days
Purchases older than 14 days are not normally refunded, but contact us if something is wrong — we'll help. Your statutory rights as a consumer are not affected.